Customer Service Representative - State Farm Agent Team Member

Tol Graves - State Farm Agent; Mesa (AZ); In loco; USD 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Licensing paid by agency

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

401(k)

Dental insurance

Health insurance

Vision insurance

Descrizione del lavoro

Tol Graves - State Farm Agent in Mesa, AZ is seeking a Customer Service Representative to deliver exceptional client experiences, answer inquiries, and support policy changes. You will collaborate with the team to coordinate with agency members, process claims, and maintain accurate records.

The role offers growth opportunities and a supportive, customer-focused environment. Licensing support and bonuses exist, with a comprehensive benefits package including health, vision, dental, 401(k) and

Competenze

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Mansioni

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Conoscenze

Communication skills

Multitasking

Customer service

Detail-oriented

Descrizione del lavoro

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

ABOUT OUR AGENCY

Our agency has been proudly serving the community since 1991, bringing over 34 years of industry experience to the table. We’ve built a reputation for excellence and consistency, earning State Farm’s prestigious Crystal Excellence designation—an honor that recognizes 25 consecutive years of meeting top-tier quality standards.

Our team is made up of six talented professionals, and with me included, we have over 80 years of combined insurance experience. We offer a full benefits package that includes health, vision, and dental insurance, a 401k, and licensing support with bonuses for obtaining your license.

What truly sets us apart is our office culture. We’re a close-knit group that feels more like a work family than just coworkers. We value old-school customer service, still answer our phones with a smile, and pride ourselves on creating an environment where team members can grow and thrive.

If you're looking for a supportive, experienced team that values both personal and professional development, we’d love to hear from you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Tol Graves - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.