Customer Service Representative - State Farm Agent Team Member

Melanie Hardy - State Farm Agent; Abilene (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Melanie Hardy - State Farm Agent seeks a Customer Service Representative to deliver exceptional service and answer inquiries, helping clients with policy information and updates.

You will work with the agency team to process claims, maintain accurate records, and support community members while pursuing growth opportunities within the office.

Qualifications

• Communication and interpersonal skills are required.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Multitasking

Customer service experience

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:

Our agency opened in 2019 and has grown into a team of four who work together in a supportive, goal-oriented environment. Before becoming an agent, I worked as a State Farm team member, which gave me valuable experience and a strong foundation for building my own office.

I attended Baylor University and come from a military-affiliated background, which has shaped my leadership style and commitment to discipline, teamwork, and service. I stay involved in the community as a board member with FCA, supporting initiatives that help develop and encourage local youth.

For our team, we offer vacation days, flexible hours, health, dental, and vision coverage, extra bonuses, a 401(k), and licensing paid up front.

Our culture is competitive and driven. We’re looking for someone who is self-motivated, goal-oriented, and eager to push themselves to succeed. If you’re someone who thrives in a results-focused environment and wants to grow your career, this could be a great place to do it.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Melanie Hardy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.