Customer Service Representative - State Farm Agent Team Member

James Rollo - State Farm Agent; City of Binghamton (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

James Rollo - State Farm Agent in New York is seeking a Customer Service Representative to deliver exceptional customer experiences while assisting with policy information, changes, and claims. This role emphasizes accurate record-keeping and strong client service skills in a fast-paced insurance office.

The position offers opportunities for growth, a supportive team, and engagement with the local community.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Currently licensed applicants preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:

Our agency opened in August 2007 and is a team of five focused on delivering high-level service and financial guidance to our customers. Before becoming a State Farm agent, I served as a corporate vice president for a Fortune 500 company and helped build businesses from the ground up. I made the transition to agency ownership to create something of my own and better serve my community. I hold a Bachelor’s degree in Business Administration from Binghamton University and have earned professional designations including CLU and ChFC, along with a Wealth Management Certified Professional designation through The American College of Financial Services. I also speak Spanish and Portuguese, which helps us connect with a broader range of customers. We are deeply involved in the community, supporting youth sports, veterans through Honor Flight, trade school scholarships, and local initiatives like Meals on Wheels. For our team, we offer a 401(k) with a 6% match, fully paid health, dental, and vision benefits, and a strong focus on work-life balance. Our office culture is professional, growth-focused, and centered around helping customers build, protect, and distribute their wealth. We’re looking for sales-minded individuals who are driven, motivated, and passionate about helping others while building a successful career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with James Rollo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Currently licensed applicants preferred.