Receptionist - State Farm Agent Team Member

Paul Santone - State Farm Agent; Mentor (OH); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Paul Santone - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join a growing office in Mentor, OH. The role focuses on delivering excellent customer service while handling front-desk duties and light sales conversations related to insurance options.

The ideal candidate will be highly organized, friendly, and capable of managing multiple tasks in a budget-friendly, community-focused office environment.

Qualifications

• Experience in a receptionist or customer service role is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and multitasking capacity.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone, directing them to the right team member.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospects and existing customers to discuss insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Interpersonal skills

Organization & multitasking

Sales conversations

Computer skills (Office & CRM)

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in 2024 and currently lead a growing team of three. Before entering the insurance industry, I spent 20 years in the automotive business. After leaving that industry, I realized I could continue making a difference by helping people protect what matters most through insurance. I'm a graduate of Robert Morris, married with children, and enjoy spending time with my family and playing golf whenever I can.

Our agency enjoys staying involved in the community by supporting our local school district and building relationships with the families we serve.

We offer paid time off, licensing costs paid up front, and a strong commitment to work-life balance. As our agency continues to grow, we're excited to invest in team members who want to build a rewarding long-term career.

Our culture is positive, upbeat, and customer-focused. I'm looking for someone who is motivated, enjoys helping others, and brings a positive attitude to work every day. If you're looking to grow with a newer agency where you can make a real impact, we'd love to meet you.

Role description

Paul Santone - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.