Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency is seeking a Customer Service Representative to generate exceptional customer experiences, resolve inquiries, and support community needs. Ideal candidates should have strong communication skills and customer service experience. This is a full-time opportunity offering competitive compensation and benefits including a 401(k) and performance bonuses.

Qualifications

• Previous customer service experience preferred.
• Strong communication skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Overview

Customer Service Representative - State Farm Agent Team Member at Tim Peiffer - State Farm Agent. You will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will resolve customer inquiries, coordinate with agency team members, and anticipate the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $40,000.00 - $45,000.00 per year

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Camp Hill, PA.
• I am a proud graduate of York College of Pennsylvania, B.S. in Business.
• We currently have 5 team members at our agency.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Million Dollar Round Table

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance

We look forward to speaking with you! Referrals increase your chances of interviewing at State Farm Agent by 2x