Customer Service Representative - State Farm Agent Team Member

Deidre Kendrick Ins Agcy Inc; McDonough (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Advancement opportunities

Paid time off

Training & development

Job summary

Deidre Kendrick State Farm in McDonough, GA seeks a Customer Service Representative to deliver exceptional client experiences by answering inquiries, providing policy information, assisting with policy changes, and helping clients understand coverage options.

You will coordinate with agency team members to resolve questions, process changes, and follow up on claims, while maintaining accurate records of interactions and contributing to community outreach and growth for driven, sales-minded

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance


• Opportunity for advancement


• Paid time off


• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Deidre Kendrick State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist clients with policy changes and updates.


• Process insurance claims and follow up with clients.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.