Customer Service Representative - State Farm Agent Team Member

Carolyn Wright Insurance; Rushville (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Flexible schedule

Paid time off

Training & development

Company events

Job summary

Carolyn Wright - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of the agency in Rushville, IL. You will resolve inquiries, coordinate with the team, and anticipate community needs while contributing to a collaborative environment.

The role offers opportunities for internal growth for driven, sales-minded candidates and emphasizes a customer-focused, empathetic approach in daily interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Paid time off
• Training & development
• Company parties

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Carolyn Wright - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.