Customer Service Representative - State Farm Agent Team Member

Patrickmurphyinsurance; Mokena (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Advancement opportunities

Paid time off

Job summary

Patrickmurphyinsurance is seeking a friendly and efficient Customer Service Representative to join our team in Illinois. You will provide excellent service to clients by addressing inquiries, resolving issues, and ensuring a positive experience across multiple channels.

We anticipate internal growth opportunities for driven, sales-minded candidates and offer benefits that support employee development and performance-based rewards.

Qualifications

• Excellent communication skills across phone, email, chat and in-person interactions.
• Detail-oriented with strong multitasking abilities.
• Able to stay calm and professional in stressful situations.

Responsibilities

• Answer client inquiries and provide policy information via phone, email, chat, or in-person.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of client interactions.

Skills

Excellent communication

Detail-oriented

Multitask

Calm under pressure

Problem-solving

Job description

Benefits:

• 401(k)


• Bonus based on performance


• Opportunity for advancement


• Paid time off

ROLE DESCRIPTION:

We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent service to our clients by addressing inquiries, resolving issues, and ensuring a positive experience.

We are focused on providing our clients with the best customer service that they will experience. We look forward to connecting with you if you are the customer-focused and empathetic team member we are seeking. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer client inquiries and provide policy information via phone, email, chat, or in-person.


• Assist clients with policy changes and updates.


• Process insurance claims and follow up with clients.


• Maintain accurate records of client interactions.

QUALIFICATIONS:

• Excellent communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Ability to handle stressful situations calmly and professionally.


• Strong problem-solving skills and attention to detail.
  
• Previous customer service experience preferred.