Customer Service Representative - State Farm Agent Team Member

Rkminsurance; Baton Rouge (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Retirement Match

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Rkminsurance in Baton Rouge, LA is seeking a Customer Relations Representative to deliver exceptional customer experiences. You will handle inquiries, assist with policy changes, and coordinate with agency staff to support community members.

The role emphasizes customer-focused service, attention to detail, and potential internal growth opportunities for driven, sales-minded candidates.

Qualifications

• Clear communication and strong interpersonal abilities.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Retirement Match
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:

As a Customer Relations Representative with our Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.