Customer Service Representative - State Farm Agent Team Member

David Coday - State Farm Agent; Mansfield (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

David Coday - State Farm Agent in Mansfield, MO is seeking a Customer Service Representative to join a close-knit team. You will deliver exceptional service, assist with policy information, and help customers navigate their coverage.

This role emphasizes accuracy, communication, and a friendly, proactive approach. The agency offers a supportive environment with opportunities for advancement and a focus on work-life balance, training, and community involvement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitask

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 1978 and currently lead a team of four. Over the years, I’ve focused on building a stable, supportive environment where both customers and team members feel valued for the long term.

I attended Missouri State University and proudly served in the United States Marine Corps. I’m very family-oriented and enjoy spending time with my wife, son, and daughter. Outside of work, I enjoy traveling and golfing whenever I can.

I stay active in the community through involvement with the Chamber of Commerce and the Community Foundation of the Ozarks. Building strong local relationships and giving back are important parts of who we are as an agency.

Our agency offers PTO, paid holidays, flexibility, and licensing reimbursement. We believe in creating a workplace where people can enjoy both professional success and personal balance.

Our office culture is close-knit, family-oriented, and supportive. We have a long-tenured team with very low turnover because people genuinely enjoy working here and supporting one another.

I’m looking for someone who values teamwork, stability, and a positive environment. If you’re looking for a place where you can build a long-term career with a team that feels like family, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with David Coday - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.