Customer Service Representative - State Farm Agent Team Member

David Hersch - State Farm Agent; Springfield (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

David Hersch - State Farm Agent in Springfield, Oregon, is seeking a Customer Service Representative to provide exceptional customer experiences that support the growth of the agency. Ideal candidates should possess excellent communication skills and a detail-oriented approach.

This role involves assisting customers with inquiries, processing insurance claims, and maintaining records. The agency promotes a culture of growth, respect, and community involvement, offering reimbursement for licensing costs and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills are required.
• Detail-oriented with the ability to multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2023 after working as a State Farm sales team member and pursuing a long-standing goal of owning my own agency. Our team includes three members, and we’ve intentionally built a laid-back, respectful environment where accountability and communication matter just as much as results.

Outside of the office, I’m a proud Oregon Ducks fan and stay actively involved in nonprofit work within the community, which reflects our commitment to giving back and being present beyond the business.

We offer flexibility and reimburse licensing costs, creating an environment where team members can grow without unnecessary pressure. We’re looking for someone who shows respect, takes pride in their work, communicates well, and is coachable — a naturally competitive team player who wants to succeed while also making a positive impact in the community.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with David Hersch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.