Customer Service Representative - State Farm Agent Team Member

David Arce - State Farm Agent; Madison Heights (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License Reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & Development

401(k)

Performance bonus

Competitive salary

Flexible schedule

Job summary

David Arce - State Farm Agent is seeking a Customer Service Representative to join a dedicated team in Michigan. You will deliver exceptional customer experiences, answer inquiries, and support policyholder needs while collaborating with agency colleagues to grow the office.

The role offers opportunities for advancement, a flexible schedule, and a balance-driven environment.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with strong multitasking ability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Job description

Benefits:

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Our legacy agency first opened in July 1994, and in August 2016 we expanded with a second office. Today, we have a seasoned team of nine at our original location and six at our second — together bringing nearly 150 years of combined State Farm experience. Before becoming an agent, I spent five years in public accounting as a CPA, and that background still shapes the analytical, service-focused approach we bring to our customers.

I attended the University of Detroit and served as President of the PKT fraternity Alumni Association for a decade. I’m married with five grown children, and supporting young people has always been meaningful to me. Each year, I present the dangers of distracted driving to newly licensed drivers at Royal Oak Shrine High School, a community outreach effort I feel strongly about.

We offer a 401k with match, health benefits, licensing reimbursement, and plenty of flexibility to support a healthy balance between work and life. We're looking for relational, friendly and sharp candidates — team members who enjoy working collaboratively and bringing their best each day.

For someone who wants to learn from an experienced group and contribute to a long-established, well-respected agency, this is an exceptional place to grow your career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with David Arce - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.