Customer Service Representative - State Farm Agent Team Member

David Samuel - State Farm Agent; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

David Samuel - State Farm Agent is seeking a Customer Service Representative to enhance exceptional customer experiences in the insurance industry. You will support customers by answering inquiries, assisting with policy changes, and processing claims, all while maintaining accurate records.

This role requires strong communication and interpersonal skills, along with a detail-oriented approach to multitasking. If you are driven and customer-focused, this position offers opportunities for advancement in a supportive environment.

Qualifications

• Strong communication skills to handle customer inquiries effectively.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Preferred experience in a customer service role to ensure a positive customer experience.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience preferred

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with David Samuel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.