Customer Service Representative - State Farm Agent Team Member

Aaron Seitz - State Farm Agent; Macomb Township (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Monthly bonus

License reimbursement

401(k)

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Aaron Seitz - State Farm Agent is seeking a friendly, dedicated Customer Service Representative to join a small, community-focused agency. You will answer inquiries, update policies, assist with claims, and maintain records to support client satisfaction and agency growth.

You’ll work with a team of six in a family-oriented culture that values work-life balance, training, and opportunities for advancement. Previous customer service is preferred, and strong communication helps you thrive in a

Qualifications

• Clear communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits

• Monthly and annual bonuses
• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in April 2012 and has grown into a strong team of 6. We pride ourselves on maintaining a culture that is both fun and family oriented, where team members feel supported personally and professionally. Work-life balance is important here, so we offer flexibility to ensure no one has to miss important family events.

Beyond the office, we're actively involved in our community through charity work and sporting events, giving back to the people and organizations that make our community special. We're looking for someone who values teamwork, enjoys a positive and family-focused atmosphere, and is excited to be part of an agency that works hard while making a difference.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Aaron Seitz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.