Customer Service Representative - State Farm Agent Team Member

Shane Huber - State Farm Agent; Rochelle (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Shane Huber - State Farm Agent in Rochelle, IL is seeking a Customer Service Representative to deliver exceptional customer experiences, handle policy information, and coordinate with the team to meet community needs. This role emphasizes accuracy, responsiveness, and a community-focused mindset.

The position offers growth opportunities, a collaborative environment, and a pathway to advancement within a growing local State Farm agency.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Ability to work as part of a team.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Since opening the agency in 2010, we've built a team-oriented environment focused on helping customers protect what matters most while creating opportunities for professional growth and success. Before becoming a State Farm agent, I spent more than 20 years as a Retail Store Manager, where I learned the importance of leadership, customer service, accountability, and developing strong teams.

Family is a big part of my life. I have two sons and enjoy spending time with them whenever I can. Outside of work, you'll often find me golfing, traveling, enjoying the outdoors, or participating in activities with the local Tri-County Snowmobile Club.

Giving back to the community is also important to me. Our agency proudly supports local charity events and community initiatives, and we believe in making a positive impact both inside and outside the office.

Our culture is productive, collaborative, and built on teamwork. We work together to achieve goals, support one another, and create an environment where everyone has the opportunity to grow and succeed. We're looking for individuals who are motivated, goal-oriented, and eager to contribute to the team's success. The people who thrive here are self-starters who take initiative, bring a positive attitude, and enjoy working as part of a team.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Shane Huber - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.