Customer Relations Representative - State Farm Agent Team Member

Aaron Seitz - State Farm Agent; Macomb Township (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training and development

Job summary

Aaron Seitz - State Farm Agent is looking for a Customer Relations Representative to join our agency team in Michigan. You will handle customer inquiries, maintain records, and support retention efforts to help grow a trusted local insurance office.

We value a friendly, service-focused mindset and the ability to work well with a team. If you enjoy helping people and building community relationships, this role offers growth and a supportive, family-oriented environment.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Our agency opened in April 2012 and has grown into a strong team of 6. We pride ourselves on maintaining a culture that is both fun and family oriented, where team members feel supported personally and professionally. Work-life balance is important here, so we offer flexibility to ensure no one has to miss important family events.

Beyond the office, we’re actively involved in our community through charity work and sporting events, giving back to the people and organizations that make our community special. We’re looking for someone who values teamwork, enjoys a positive and family-focused atmosphere, and is excited to be part of an agency that works hard while making a difference.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Aaron Seitz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.