Customer Service Representative - State Farm Agent Team Member

Isabel Degollado - State Farm Agent; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Isabel Degollado - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, assist with policy changes, process insurance claims, and coordinate with agency teammates to meet community needs.

You will maintain accurate customer records, respond to inquiries, and contribute to a growth-oriented office that values organization, urgency, teamwork, and continuous improvement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Bilingual Spanish

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2018 and has grown to a strong team of six. We offer an IRA match and PTO, and we’re proud of the growth-focused culture that defines our office.

When bringing on new team members, I look for people who are organized, respectful, goal oriented, and have a strong sense of urgency — individuals who thrive in an environment that’s always looking to improve and move forward.

We’re also deeply involved in our community and take part in a variety of local events and partnerships. If you’re someone who values growth, teamwork, and making an impact, this could be the perfect place to build your career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Isabel Degollado - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.