Customer Service Representative - State Farm Agent Team Member

Nicole Billings-Turner - State Farm Agent; Lawrenceville (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nicole Billings-Turner - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, handle policy information, and assist with claims while supporting community members.

This role requires bilingual Spanish communication, strong teamwork, and a flexible schedule with potential for advancement in a close-knit agency environment. Remote work options may be available as part of a flexible arrangement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish (required).

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

*Bilingual Spanish Position*

ABOUT OUR AGENCY:

Our agency opened in 2012 and is a close-knit team of five who bring positive energy and a strong work ethic to everything we do. I'm a second-generation State Farm agent and spent many years in different roles within State Farm corporate before opening my own office, which gave me a deep understanding of the business and how to support both customers and team members.

I've been married to my college sweetheart for 22 years, and we have three kids. Family is incredibly important to me, and that perspective shapes the way I lead and support my team every day. I stay active in the community through sorority service and outreach, financial literacy programs at local schools, homebuyer workshops, cheer coaching, and sponsorships for local schools. Giving back and helping others succeed is a big part of who I am.

Our team enjoys a four-day workweek with early Fridays, along with disability and life insurance, a 401(k), health benefits, and a strong focus on quality of life. I'm very family-oriented and supportive, and I take pride in coaching and developing my team both personally and professionally.

Our culture is tight-knit, energetic, and competitive in the best way. We support each other, celebrate wins together, and stay focused on our goals. We're looking for team players who bring positive energy, are self-motivated, and enjoy a high-energy environment. If you're looking for a place where you can grow, feel supported, and be part of a driven, close-knit team, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Nicole Billings-Turner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish (required).

Flexible work from home options available.