Customer Relations Representative - State Farm Agent Team Member

Troy Coulter - State Farm Agent; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Performance bonus

Competitive salary

Flexible schedule

>Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Troy Coulter - State Farm Agent is seeking a Customer Relations Representative to join the team in Louisville. You will craft exceptional customer experiences, resolve inquiries, and collaborate with agency staff to support local community members.

The role emphasizes bilingual Spanish proficiency, attention to detail, and a commitment to service while contributing to agency growth and client satisfaction.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem Solving

Customer Service

Stress Management

Bilingual Spanish

Job description

*Bilingual Spanish Position*

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’m starting my 18th year as a State Farm agent and have been with the company for more than 24 years. Our team is made up of seven full-time members who are passionate about helping people and creating meaningful relationships with our customers. We offer health insurance, retirement benefits, and paid time off, along with a work environment that’s both hardworking and supportive. I earned my bachelor’s degree from the University of Kentucky and am actively involved with Water Step, a nonprofit dedicated to providing clean drinking water worldwide. Our office has a great vibe, with a team ranging in age from early 20s to mid-50s (I’m the “old man” of the group). We stay busy, and we like it that way, but we also make time to celebrate both big wins and small successes. Life is too short to take too many things seriously, and family will always come first here. If you’re looking for a place where you can work hard, grow, have fun, and truly make a difference, this could be the perfect fit for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Troy Coulter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish highly preferred.