Customer Service Representative - State Farm Agent Team Member

Leisha Willis; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Leisha Willis Insurance and Financial Services Inc. is seeking a Customer Service Representative to deliver exceptional support to clients in a dynamic agency. You will handle inquiries, resolve issues, and contribute to a positive customer experience.

Join a team-focused environment that values development, advancement opportunities, and a commitment to professional growth. The role emphasizes relationship building, accurate record-keeping, and responsive service to the community in Los Angeles.

Qualifications

• Dedicated to delivering exceptional customer service.
• Strong communication and interpersonal skills to build trust with clients.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits

• License reimbursement


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2013 after building a 35-year career with State Farm, giving me decades of experience in the industry and a deep understanding of what it takes to serve customers and develop a successful team. I'm a proud Spelman College alumna and grew up in the Midwest. Outside of work, I love traveling, writing and creative writing, cooking and entertaining, hiking, and playing tennis.

Community service is a true passion of mine. I'm actively involved with my church and support programs throughout the Los Angeles area that serve people experiencing homelessness, as well as organizations focused on supporting seniors and young people.

Our agency offers group health insurance, a 401(k), a hiring bonus, tuition assistance, and a strong investment in professional development. Team members receive an annual budget dedicated to continued learning and growth, along with a mini marketing budget that provides opportunities to take initiative, build relationships, and develop new skills.

Our culture is supportive, positive, and highly focused on growth and development. I'm looking for someone who genuinely wants to learn, improve, and continue building their career. If you're excited by an environment that invests in your development, encourages new ideas, and gives you opportunities to expand your skills and responsibilities, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Leisha Willis Insurance and Financial Services Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.