Receptionist - State Farm Agent Team Member

Leisha Willis Insurance and Financial Services Inc.; Los Angeles (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Competitive salary

Flexible schedule

Job summary

Leisha Willis Insurance and Financial Services Inc. is seeking a friendly Receptionist to join our team in Los Angeles. You will greet clients, handle calls, manage appointments, and assist in gathering information for insurance options while maintaining accurate customer records.

The role emphasizes strong customer service, reliable communication, and the ability to multitask in a fast-paced office environment. A welcoming demeanor and willingness to learn will help you grow with our agency.

Qualifications

• Experience in receptionist or customer service roles.
• Clear communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone and direct to the right team member.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospects and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2013 after building a 35-year career with State Farm, giving me decades of experience in the industry and a deep understanding of what it takes to serve customers and develop a successful team. I'm a proud Spelman College alumna and grew up in the Midwest. Outside of work, I love traveling, writing and creative writing, cooking and entertaining, hiking, and playing tennis.

Community service is a true passion of mine. I'm actively involved with my church and support programs throughout the Los Angeles area that serve people experiencing homelessness, as well as organizations focused on supporting seniors and young people.

Our agency offers group health insurance, a 401(k), a hiring bonus, tuition assistance, and a strong investment in professional development. Team members receive an annual budget dedicated to continued learning and growth, along with a mini marketing budget that provides opportunities to take initiative, build relationships, and develop new skills.

Our culture is supportive, positive, and highly focused on growth and development. I'm looking for someone who genuinely wants to learn, improve, and continue building their career. If you're excited by an environment that invests in your development, encourages new ideas, and gives you opportunities to expand your skills and responsibilities, we'd love to meet you.

ROLE DESCRIPTION:

Leisha Willis Insurance and Financial Services Inc. is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.