Customer Service Representative - State Farm Agent Team Member

Shon Henry - State Farm Agent; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Shon Henry - State Farm Agent in Huntsville, AL seeks a friendly Customer Service Representative to deliver exceptional experiences to policyholders and community members.

You will handle inquiries, maintain accurate records, and support a collaborative agent team while benefiting from a competitive salary, simple IRA, health benefits, PTO, and ongoing training. Flexible schedule and opportunities for advancement are emphasized.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2015 and currently lead a team of three. Before becoming a State Farm agent, I worked as a physician recruiter and later as an Office Manager for a logistics company. I'm originally from Louisiana, graduated from the University of Louisiana Monroe with a degree in Speech Pathology, and come from a big family with seven siblings. Those experiences have shaped my passion for building relationships and serving others.

Giving back is an important part of our agency. I serve on the Black Chamber Board, participate in St. Jude fundraisers, and organize annual community events like food and coat drives. We believe in making a positive impact both inside and outside the office.

Our agency offers PTO, paid holidays, health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We're proud to have earned more than 1,200 five-star reviews by treating every customer like family.

Our culture is laid-back, fun, and relationship-focused. We don't believe customer interactions should feel transactional—we believe in building lasting relationships. I'm looking for someone who genuinely enjoys connecting with people and wants to make a difference in customers' lives every day.

ROLE DESCRIPTION:

As a Customer Service Representative with Shon Henry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.