Receptionist - State Farm Agent Team Member

Ramonsinsurance; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

State Farm Insurance Agency in Los Angeles is seeking an English-Spanish bilingual Office Receptionist/Customer Service Rep. You will greet customers, schedule appointments, and maintain records to ensure a smooth, welcoming office.

If you are detail-oriented, organized, and comfortable with sales conversations, this role offers growth within the insurance industry and a collaborative team environment.

Qualifications

• Bilingual English/Spanish required for customer interactions.
• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Must be available to work Wednesday - Friday.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Gather information from prospective customers seeking insurance products.
• Assist existing customers process payments
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

Our State Farm Insurance Agency is dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as an Office Receptionist/Customer Service Rep. Our ideal candidate is English-Spanish bilingual, highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Gather information from prospective customers seeking insurance products.
• Assist existing customers process payments
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• English-Spanish Bilingual
• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and Customer Relations Management systems.
• Must be available to work Wednesday - Friday