Customer Service Representative - State Farm Agent Team Member

Kevin Ray - State Farm Agent; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kevin Ray - State Farm Agent is seeking a Customer Service Representative to deliver exceptional policy support and friendly service in a sales-focused environment. You will listen to community needs, explain coverage options, and help customers navigate changes and claims with accuracy and empathy.

This role emphasizes teamwork, ongoing training, and the balance of performance with work-life priorities. If you are outgoing, coachable, and motivated to connect with people while supporting a

Qualifications

• Strong communication and interpersonal skills required.
• Attention to detail and ability to multitask in a busy environment.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2016 and am currently focused on growing the team. Before becoming an agent with State Farm, I worked as a General Manager at a Toyota dealership. I made the transition into insurance to gain better work-life balance while still building a successful, people-focused business.

Outside of work, I’m a parent to a son and daughter, and we love spending time together snow skiing and heading to the river. Family and balance are important to me, and that carries into how I run my agency.

Our agency offers PTO, paid holidays, Simple IRA, licensing reimbursement, and a strong focus on work-life balance. I want my team to feel supported both professionally and personally.

Our culture is built around energy, growth, and taking action. I’m looking for someone who is outgoing, confident in communication, and comfortable in a sales-focused environment. Being coachable is key - someone who can take feedback, apply it, and continue improving. If you’re motivated to grow, enjoy connecting with people, and want to be part of a team that values both performance and balance, this could be a great opportunity for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kevin Ray - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.