Customer Service Representative - State Farm Agent Team Member

Chris Beck - State Farm Agent; Lawrenceville (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement

Job summary

Chris Beck - State Farm Agent in Lawrenceville, Georgia, is seeking a Customer Service Representative. The role involves establishing customer relationships and providing exceptional service in the insurance sector.

The ideal candidate will have strong communication skills, be self-motivated, and detail-oriented, with opportunities for growth and advancement within the agency.

Qualifications

• Must have excellent written, verbal, and listening communication skills.
• Ability to work in a team and effectively relate to customers.
• Self-motivated and detail-oriented individuals preferred.

Responsibilities

• Establish and maintain customer relationships.
• Provide prompt and accurate customer service.
• Educate customers on insurance options based on their needs.

Skills

Excellent communication skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Team environment

Customer relationship management

Education

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer‑focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Require background investigation to verify criminal history.

Benefits

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within the agency

Requirements

• Excellent communication skills—written, verbal and listening
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

State Farm agents are independent contractors who hire their own employees. Agents are responsible for and make all employment decisions regarding their employees.