Customer Service Representative - State Farm Agent Team Member

Raleigh Collins - State Farm Agent; Wilmington (DE); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Job summary

Raleigh Collins - State Farm Agent is seeking a personable Customer Service Representative to support daily operations for a State Farm agent team. You will build customer relationships, answer inquiries about insurance options, and help customers understand coverages and billing details.

Key qualities include strong communication, a sales mindset, and the ability to present information clearly. Prior sales experience is preferred, and licenses for Property & Casualty and Life & Health are

Qualifications

• Strong communication and listening skills.
• Experience meeting sales goals or quotas preferred.
• Ability to educate customers about insurance options and service needs.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries on insurance availability, coverage, billing, and policy changes.
• Use a needs-based review process to educate customers about options.

Skills

Communication

Sales experience

People-oriented

Self-motivated

Detail oriented

Presentation skills

Education

Property & Casualty license

Life & Health license

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated
• Detail oriented
• Ability to make presentations to potential customers
• Ability to effectively relate to a customer
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.