Customer Service Representative - State Farm Agent Team Member

Mike-Lucas-State-Farm-Agent; St. Charles (IL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Growth potential/Advancement

Job summary

Mike-Lucas-State-Farm-Agent in Illinois is seeking a customer service representative to join a State Farm agent team. You will engage with the public, answer inquiries, and help customers with insurance options.

This role offers salary plus commission and benefits, with opportunities for advancement. A positive, team-oriented attitude and strong communication are essential.

Licensing in Property and Casualty is required or the ability to obtain it during employment.

Qualifications

• Excellent communication skills – written, verbal and listening.
• Self-motivated and detail oriented with a proactive approach.
• Dedicated to customer service and able to relate to customers.
• Ability to work in a team environment.
• Property and Casualty license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication

Self-motivated

Detail oriented

Problem solving

Customer-focused

Team player

Interpersonal skills

License readiness

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within the agency

Requirements

• Excellent communication skills – written, verbal and listening
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

Compensation

Compensation: $36,000.00 - $50,000.00 per year

Employment Details

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Our employment process requires an in-depth background investigation verifying clear criminal history.