Customer Service Representative - State Farm Agent Team Member

Joanncuevas; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

JoAnn M Cuevas Agency LLC is seeking a Service Representative to deliver exceptional customer experiences and support the growth of the insurance agency. The role emphasizes attention to detail, customer service, and helping community members, with potential for internal growth for driven, sales-minded candidates.

You will resolve inquiries, coordinate with agency teammates, and maintain accurate records while assisting customers with policy changes, claims, and updates.

Qualifications

• Excellent communication is essential, both written and verbal.
• Strong interpersonal skills and ability to work with diverse customers.
• Proactive in solving problems and following up on inquiries.
• Detail-oriented, accurate record-keeping and timely task completion.
• Previous customer service experience preferred; sales-minded candidates valued.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Excellent communication

Interpersonal skills

Team player

Detail-oriented

Multi-tasking

Self-motivated

Proactive problem solving

Customer service

Windows

Bilingual Spanish

Education

Property & Casualty license

Life & Health license

Tools

Windows

Job description

Benefits:

• 401(k)
• Paid time off

ROLE DESCRIPTION:

As a Service Representative with JoAnn M Cuevas Agency LLC, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Excellent communication and interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• People-oriented
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Self-motivated
• Proactive in problem solving
• Experience in a variety of computer applications, particularly Windows
• Property and Casualty license (must have currently)
• Life and Health license (must have currently)
• Bilingual - Spanish preferred