Customer Service Representative - State Farm Agent Team Member

Jennifer Smigal - State Farm Agent; Laurel (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License paid

Advancement opportunity

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jennifer Smigal State Farm Agent in Laurel, MD is seeking a friendly Customer Service Representative to help clients with policy information and inquiries. The role emphasizes customer service excellence and a positive, team-oriented environment.

You will support policy changes, updates, and coordination with the agency team to assist community members during important moments in their lives. This position offers growth and development within a supportive culture.

Qualifications

• Communication and interpersonal skills required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License Paid by Agency
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2001 and currently lead a team of five. Before becoming an agent, I spent six years working as a Claims Representative, which gave me valuable insight into helping customers through important moments in their lives.

I graduated Cum Laude from Towson University in 1994 with a Bachelor of Science degree. I’m a lifelong Maryland resident and proud mother of two daughters. Service and commitment are values that strongly influence both my personal and professional life. I’m passionate about giving back to the community and support organizations such as Toys for Tots and local food banks.

Our agency offers PTO, 401(k), licensing paid up front, work-life balance, personal development opportunities, StrengthsFinder coaching, and team-building events. We believe in helping our team members grow both personally and professionally.

Our office culture is supportive, team-oriented, and relationship-focused. I’m looking for someone who is outgoing, friendly, and enjoys creating a positive customer experience. If you’re someone who values teamwork, enjoys connecting with people, and wants to grow in a positive and encouraging environment, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jennifer Smigal - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.