Customer Service Representative - State Farm Agent Team Member

Glenn Jones - State Farm Agent; Lafayette Mills (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Glenn Jones - State Farm Agent in New Jersey is seeking a Customer Service Representative to support policyholders and help grow a local insurance agency. You will handle inquiries, updates, claims processes, and maintain thorough records while delivering a friendly, customer-focused experience.

The role emphasizes coaching, a cooperative team environment, and opportunities for advancement within a growing agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2007 and currently lead a team of four. Before becoming an agent with State Farm, I worked as the CFO for a professional boxing company. That experience helped develop my business acumen, leadership skills, and passion for helping people achieve their goals.

Family is a big part of my life. My wife was a former Miami Dolphins cheerleader, and both my son and daughter have pursued careers as professional models and actors. I enjoy working with people and helping them discover and develop their own potential.

Our agency offers PTO, paid holidays, health benefits, a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. We believe in creating an environment where team members can grow professionally while maintaining balance outside of work.

Our office operates more like a family and a partnership than a traditional workplace. We support each other, celebrate successes together, and work as a team to achieve our goals. I’m looking for someone with a great personality who is coachable, outgoing, and eager to learn. The ideal candidate is comfortable making calls, enjoys connecting with people, and is motivated by personal and professional growth.

If you’re looking for a supportive environment where you can build a long-term career and continue developing your skills, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Glenn Jones - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.