Customer Service Representative - State Farm Agent Team Member

State-Farm-319b4913; Northbrook (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

State Farm Agent team led by Jennifer Warren in Northbrook, IL is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process changes, and support community members. You will help customers with policies, coordinate with team members, and contribute to a friendly, growth-oriented office culture.

The role emphasizes detail orientation, multitasking, and strong communication.

Qualifications

• Clear communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2002 after building a long career with State Farm that began in 1990, including time as an Agency Field Specialist. That experience gave me a strong foundation in the industry and a true appreciation for what it takes to build an office that supports both customers and team members the right way.

Outside of the office, I'm a proud owner of three dachshunds, and I'm always up for a good puzzle - I love anything that keeps my mind busy. Giving back is also important to me, and our agency stays involved through organizations like the Patriot Parent Association and Toys for Tots.

For our team, we offer a Simple IRA, licensing reimbursement, and a strong work-life balance, along with team lunches and outings that keep things fun and connected. Our office culture is truly close-knit and family-style, and we're looking for outgoing, upbeat, positive "sunshine" personalities who love talking to people and bringing great energy to the team. If you're someone who enjoys a supportive environment where you can build relationships and feel appreciated, you'll fit right in here.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Jennifer Warren - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.