Customer Service Representative - State Farm Agent Team Member

Glen Johnson - State Farm Agent; Boiling Springs (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Glen Johnson - State Farm Agent in Boiling Springs, SC is seeking a Customer Service Representative to join a close-knit team focused on helping customers with policy information, changes, and claims. You will deliver exceptional service and support the agency's growth while maintaining accurate records and building trusted relationships.

The role offers PTO, professional development opportunities, an Aspirant program, and a balanced work-life culture.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitask

Customer service

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our agency

I opened my agency in 2010 and currently lead a team of three. Before becoming an agent, I worked in claims, which gave me valuable experience helping customers through important moments and understanding the importance of strong coverage and service.

I’m a graduate of College of Charleston and have been married for 25 years. My wife and I have two boys, and outside of work I enjoy golfing, spending time with family, and relaxing at the beach whenever possible. I stay involved in the community through our local church and youth sports programs. Being connected to the community and supporting local families is something I truly value.

Our agency offers PTO, an Aspirant program, professional and personal development opportunities, and a strong focus on work-life balance. I’m committed to helping team members grow while maintaining a healthy balance outside of work.

Our office culture is close-knit, supportive, and built on loyalty and trust. I’m looking for someone who is self-motivated, trustworthy, and goal-oriented - someone who isn’t afraid to work hard and go after their goals. If you’re looking for an opportunity to grow in a supportive environment with a team that genuinely cares about each other and the customers we serve, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Glen Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.