Customer Service Representative - State Farm Agent Team Member

Jackson Philgren - State Farm Agent; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jackson Philgren - State Farm Agent is looking for a Customer Service Representative to enhance customer experiences and support a growing team. Responsibilities include answering inquiries, assisting with policy changes, and processing claims.

The ideal candidate will possess strong communication skills, be detail-oriented, and have a willingness to multitask. Opportunities for internal growth are available for driven candidates, with a focus on providing exceptional customer service in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills required.
• Must be detail-oriented and able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2026 and currently lead a small, growing team of two, plus myself. Before becoming an agent with State Farm, I spent six years as a team member, gaining valuable experience and a strong understanding of what it takes to run a successful agency.

I’m a graduate of Florida International University. I’m focused on building a team that is driven, positive, and ready to grow alongside the business.

Our agency offers PTO, a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. I believe in creating an environment where hard work is supported and recognized.

Our culture is fast-paced, positive, and built on effort and attitude. I’m looking for someone who is willing to put in the work, has grit, and is comfortable making outbound calls to build their pipeline. A positive mindset and strong work ethic are key to succeeding here. If you’re someone who is motivated to grow, wants to be part of a new and growing agency, and is ready to take action, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jackson Philgren - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.