Customer Service Representative - State Farm Agent Team Member

Joshua Murray - State Farm Agent; Asheboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Flexible schedule

Health insurance

Advancement opportunities

Performance bonus

Competitive salary

Paid time off

Training and development

Job summary

Joshua Murray - State Farm Agent in Asheboro, NC is seeking a Customer Service Representative to join a growing State Farm agency. You will deliver exceptional customer experiences, respond to inquiries, and coordinate with team members to support community members and policyholders.

The role emphasizes service-first mindset, attention to detail, and the opportunity for advancement within a close-knit, family-oriented agency culture.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Customer service experience

Job description

Benefits

• Simple IRA
• License reimbursement
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

About our agency

I opened my agency in 2024 and currently lead a growing team of two. Before becoming a State Farm agent, I worked in software sales. I'm a graduate of the University of Florida and the University of Missouri–St. Louis, and as a father of four, family is at the center of everything I do.

Giving back to our community is important to me. I'm an active member of the local Chamber of Commerce, proudly support the local minor league baseball team, the Zoo Keepers, and enjoy sponsoring youth sports and community events.

Our agency offers health benefits, a Simple IRA, licensing reimbursement, professional development and coaching, a flexible work environment, cash bonuses, PTO incentives based on performance, and excellent opportunities for growth and advancement.

Our culture is close-knit, family-oriented, and competitive. I'm looking for someone who is coachable, driven, and enjoys working with people. If you're gritty, accountable, and ready to grow with a supportive team, we'd love to meet you.

Role description

As a Customer Service Representative - State Farm Agent Team Member with Joshua Murray - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.