Customer Service Representative - State Farm Agent Team Member

Sunnyhallinsurance; Knoxville (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Knoxville seeks a Customer Service Representative to enhance customer experiences and support team operations. Applicants should possess strong communication skills, be detail-oriented, and have a passion for helping others. This full-time position offers a competitive salary ranging from $40,000 to $50,000 annually, along with additional benefits like health insurance and performance-based bonuses.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Knoxville - TN

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2013, and today I have two full-time team members who help me take great care of our customers. State Farm has been part of my life for as long as I can remember—my dad was a State Farm agent for 45 years, and after graduating, I began my career working in his office. That experience shaped everything about the way I run my own agency today. My husband is also a State Farm agent, and we stay very active with our family. We have triplets who are now in college, along with two younger kids. Outside the office, you’ll usually find me gardening, scuba diving, reading, or getting a good workout in—it keeps me grounded and energized. I offer health benefits and a life insurance policy for my team, and I care deeply about maintaining a supportive, drama-free workplace. I’m looking for someone with a strong work ethic—someone who is dependable, coachable, trustworthy, and team-oriented. Integrity matters here, and so does working well with others. If you share those values and want to grow in a meaningful career, you’ll fit right in.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Sunny Hall Snoeyenbos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Knoxville - TN

Responsive recruiter Replies within 24 hours

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2013, and today I have two full-time team members who help me take great care of our customers. State Farm has been part of my life for as long as I can remember—my dad was a State Farm agent for 45 years, and after graduating, I began my career working in his office. That experience shaped everything about the way I run my own agency today. My husband is also a State Farm agent, and we stay very active with our family. We have triplets who are now in college, along with two younger kids. Outside the office, you’ll usually find me gardening, scuba diving, reading, or getting a good workout in—it keeps me grounded and energized. I offer health benefits and a life insurance policy for my team, and I care deeply about maintaining a supportive, drama-free workplace. I’m looking for someone with a strong work ethic—someone who is dependable, coachable, trustworthy, and team-oriented. Integrity matters here, and so does working well with others. If you share those values and want to grow in a meaningful career, you’ll fit right in.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Sunny Hall Snoeyenbos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none