Customer Service Representative - State Farm Agent Team Member

Robert Shimabuku - State Farm Agent; Keaau (HI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Simple IRA with 2% match

Paid time off

Training & development

Job summary

Robert Shimabuku - State Farm Agent in Keaau, Hawaii is looking for a Customer Service Representative. In this role, you will deliver exceptional customer experiences, assist in policy changes, and resolve inquiries. Ideal candidates will possess strong communication skills and a detail-oriented nature.

This position offers a supportive team atmosphere with benefits including health insurance and a Simple IRA plan. We're searching for motivated individuals eager for growth in a dynamic insurance agency.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and capable of handling multiple tasks simultaneously.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

I opened my agency in 2011 after working as a mortgage banker, bringing a strong background in financial guidance and relationship‑building into agency ownership. I attended the University of Hawaii, played college baseball, and today I’m married with five children. Faith, family, and finances are core values in both my life and the way our agency operates. Outside the office, I enjoy martial arts and staying active.

Our team includes seven members who work closely together and genuinely enjoy the environment we’ve built. We offer Casual Fridays, PTO, a Simple IRA plan with 2% match, and 100% employer-paid medical, dental, and vision benefits. Our culture is laid‑back, fun, and family‑oriented — a place where people get along, support one another, and do meaningful work. We’re looking for team members with a strong attitude, solid work ethic, and a coachable mindset who want to grow in a positive, balanced environment.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Robert Shimabuku - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.