Customer Service Representative - State Farm Agent Team Member

Davidbrowninsurance; Clarksville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Four-day workweek after one year

Job summary

Davidbrowninsurance in Clarksville, Tennessee is seeking a Customer Service Representative – State Farm Agent Team Member. In this role, you will generate exceptional customer experiences that contribute to the success of the agency. Your attention to detail and desire to help others will be vital as you provide support to community members.

The ideal candidate will possess strong communication and interpersonal skills, along with previous customer service experience. We value attitude and teamwork within our agency culture.

This position offers a range of benefits including a Simple IRA, performance bonuses, and opportunities for career advancement.

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented and able to multitask effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking abilities

Customer service experience

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2000, and today I have a team of seven. Before becoming an agent, I worked in medical sales and later spent a few years as a claims adjuster, which ultimately led me into agency life.

I hold a Business Management degree and my CHFC designation. Fitness is a big part of my life — I enjoy working out, spending time with my wife, kids, and grandkids, and getting out on the golf course whenever I can.

I offer several perks, including a four‑day workweek after one year, a Simple IRA, and full licensing reimbursement.

My office culture centers around attitude, teamwork, and healthy competition. I’m looking for someone with a great attitude, strong problem‑solving skills, and a highly competitive spirit — someone who wants to contribute, collaborate, and win with the team.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with David Brown – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.