Customer Service Representative - State Farm Agent Team Member

Elliswester; Jonesboro (GA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Base salary details

Weekdays schedule

Performance bonus

Advancement opportunities

Paid time off

Training & development

Job summary

Ellis Wester is hiring a Customer Service Representative for State Farm Agent services to deliver exceptional service and support community members seeking insurance and financial services. You will establish relationships, answer inquiries, and coordinate with the team to provide accurate quotes and coverage options.

Licensing in Property and Casualty is required; prior customer service experience is preferred; a Monday–Friday schedule and paid time off are offered with opportunities for

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property and Casualty license required

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Education

Property and Casualty License

Job description

Benefits:

• Base $35K- upt to $60K Base + Commission. No cap
• Mon-Fri- 8:30am-5 :00pm
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Ellis Wester - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Licensed in Property and Casualty Required