Customer Service Representative - State Farm Agent Team Member

Darrylwakefieldinsurance; Jacksonville (FL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Team-building events

Performance-based incentives

Group life insurance

Dental & vision insurance

Group health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Darryl Wakefield State Farm Agent in Jacksonville, FL is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance and financial services office.

You will resolve inquiries, coordinate with team members, and help customers understand coverage options while aiming to meet sales goals and assist the community. This full-time role offers a 401(k), health benefits, and opportunities for advancement.

Qualifications

• Dedicated to customer service and sales.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service and sales experience preferred.

Responsibilities

• Sales experience preferred.
• Meet sales goals/quotas.
• Excellent communication skills - written, verbal and listening.
• Enthusiastic about insurance and financial products.
• Self-motivated.
• Achieve mutually agreed upon marketing goals.
• Possess or obtain Property and Casualty license.
• Make outbound calls to customers who requested quotes and assess needs.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Multitasking

Detail-oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Jacksonville - FL

Replies within 24 hours

• M-F- 8:30am-5:00pm
• Quarterly Team-Building Events
• Performance-Based Incentive Rewards
• Group Life Insurance Provided at no cost to the team member after 90
• Dental & Vision Insurance Available after 90 days at the team member’
• Group Health Insurance After 90 days of employment, the agency pays 5
• Opportunity for advancement
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance

A Culture of Excellence & Recognition at Darryl Wakefield State Farm

Received Annual Achievement & Recognition Awards for 2026

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION

As a Customer Service Representative with Darryl Wakefield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Achieve mutually agreed upon marketing goals
• Property and Casualty license (must be able to obtain)
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options

QUALIFICATIONS

• Dedicated to customer service and sales
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service and Sales experience preferred.

About Our Agency

We are a community-focused State Farm agency committed to serving individuals, families, and business owners with integrity, consistency, and care. Our team helps customers understand their insurance and financial protection options while providing a welcoming and professional experience.

Our agency believes in giving back to the community and supporting the people we serve. We are looking for team members who share our commitment to helping others, building lasting relationships, and making a positive difference every day.

Compensation $45,000.00 - $55,000.00 per year

Benefits

• M-F- 8:30am-5:00pm
• Quarterly Team-Building Events
• Performance-Based Incentive Rewards
• Group Life Insurance Provided at no cost to the team member after 90
• Dental & Vision Insurance Available after 90 days at the team member’
• Group Health Insurance After 90 days of employment, the agency pays 5
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

¡Hablamos Español!

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none