Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Jacksonville (FL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Jacksonville, FL is seeking a customer-focused professional to join our in-office team. This role emphasizes building relationships, delivering prompt service, and helping clients choose insurance and financial service options.

The position offers a stable schedule, with Monday–Friday 8:30am–5:15pm, competitive salary ($48k–$55k), a path for advancement, bilingual Spanish preferred, and comprehensive benefits including 401(k) plans and paid time off.

Qualifications

• Bi-lingual Spanish preferred.
• Excellent communication skills - written, verbal and listening.
• Self-motivated and detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Ability to work in a team environment.
• Property and Casualty license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service (inquiries about insurance, coverages, policy changes, transfers, claims, billing).
• Use a needs-based review process to educate customers about insurance options.
• Experience in sales preferred.
• Make outbound calls to customers seeking quotes, build relationships, identify needs, and recommend coverage options.

Skills

Bilingual Spanish

Excellent communication

Self-motivated

Detail oriented

Proactive problem solving

Customer service

Team player

Relationship building

P&C license (obtainable)

Job description

About Our Agency

Responsive recruiter

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Since opening our agency in 2006, we\'ve been committed to providing personalized insurance and financial service solutions while building lasting relationships with our customers throughout the Jacksonville and St. Johns communities. As a locally owned agency, we believe every customer deserves a customized plan tailored to their unique needs and goals.

Our team takes pride in delivering exceptional service in a supportive, collaborative environment where professional growth and teamwork are encouraged. Recognized with honors including Chairman\'s Circle, Ambassador Travel, and Presidents Club, we\'re passionate about helping our customers protect what matters most while creating rewarding career opportunities for our team members. If you\'re looking to join a high-performing agency that values people, community, and personal development, we\'d love to hear from you.

Position Overview

This position is in-office and requires working onsite at the agency location.

Monday- Friday 8:30am-5:15pm

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Experience in sales preferred.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options.

Requirements

• Bi-lingual (Spanish) Preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

Compensation: $48,000.00 - $55,000.00 per year

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Kim Lego - State Farm Agent may be the right fit for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our agency has received awards including: President\'s Club, Chairman\'s Circle, Ambassador Travel, Legion of Honor, and Bronze Tablet

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.