Customer Service Representative - State Farm Agent Team Member

Darryl Wakefield - State Farm Agent; Jacksonville (FL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Group Health Insurance after 90 days

Dental & Vision Insurance after 90+

Job summary

Darryl Wakefield - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support growth in insurance and financial services. You will resolve inquiries, coordinate with teammates, and respond to community needs with a service-driven approach.

The role emphasizes customer-centric sales, outbound communication, and building lasting relationships within the community, with opportunities for advancement and continuous training.

Qualifications

• Dedicated to customer service and sales.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Generate exceptional customer experiences that reinforce the growth of the insurance business.
• Resolve customer inquiries, coordinating with other agent team members.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending coverage options.

Skills

Sales experience

Sales goals achievement

Excellent communication

Customer-focused

Self-motivated

Marketing goals

Job description

Benefits:

• M-F- 8:30am-5:00pm
• Quarterly Team-Building Events
• Performance-Based Incentive Rewards
• Group Life Insurance: Provided at no cost to the team member after 90
• Dental & Vision Insurance: Available after 90 days at the team member’
• Group Health Insurance: After 90 days of employment, the agency pays 5
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

A Culture of Excellence & Recognition at Darryl Wakefield State Farm

Received Annual Achievement & Recognition Awards for 2026

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Darryl Wakefield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Achieve mutually agreed upon marketing goals
• Property and Casualty license (must be able to obtain)
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options

QUALIFICATIONS:

• Dedicated to customer service and sales
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service and Sales experience preferred.

About Our Agency

We are a community-focused State Farm agency committed to serving individuals, families, and business owners with integrity, consistency, and care. Our team helps customers understand their insurance and financial protection options while providing a welcoming and professional experience.

Our agency believes in giving back to the community and supporting the people we serve. We are looking for team members who share our commitment to helping others, building lasting relationships, and making a positive difference every day.

¡Hablamos Español!