Customer Service Representative - State Farm Agent Team Member

Insurewithbrandon; Indianapolis (IN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Life insurance

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

License reimbursement

Dental insurance

Flexible schedule

Competitive salary

Training & development

Job summary

A local insurance agency in Indianapolis is seeking a Customer Service Representative to deliver exceptional customer experiences in a supportive and collaborative environment. This role focuses on assisting clients with inquiries, policy changes, and claims processing. Ideal candidates will possess strong communication skills and prior experience in customer service. The agency offers competitive compensation and comprehensive benefits, emphasizing community involvement and career growth opportunities.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Indianapolis, IN

Benefits

• Life insurance
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• License reimbursement
• Dental insurance
• Flexible schedule
• Competitive salary
• Training & development

About Our Agency

I opened my agency in 2020 and have since built a strong, high-performing team of 17 talented professionals. My State Farm journey began in 2008 as a team member, and over the years I’ve gained valuable experience in leadership and developed a deep understanding of how the company operates. I’m passionate about sharing that knowledge with others, which is why I offer the aspirant program to team members who are interested in advancing their careers and potentially becoming agents themselves. Community involvement is an important part of what we do. Our team actively participates in local events, sponsors sports programs, and supports a variety of nonprofit organizations throughout the city. Giving back and staying connected to the community we serve is a key part of our mission. We also believe in taking care of our team. In addition to a supportive, growth-focused environment, we offer a comprehensive benefits package that includes vision, dental, life, and health insurance. Our office culture is fast-paced, collaborative, and focused on success — and we’re looking for motivated, self-starting individuals with a strong work ethic to join us. If you’re looking for a place where you can grow your career, make a real impact, and be part of a motivated and supportive team, this could be the perfect fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Brandon Libunao - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $45,000.00 per year.

Apply Now.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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