Customer Service Representative - State Farm Agent Team Member

State Farm; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Performance bonus

Job summary

State Farm Agent Team Member in Indianapolis is seeking a Customer Service Representative to support policyholders, process claims, and update records. You will deliver courteous service, resolve inquiries, and collaborate with the agency team to meet community needs.

As a full-time on-site role, you can expect opportunities for advancement, paid time off, and a performance-based bonus. The position emphasizes growth, balance, and a welcoming team environment within a local State Farm agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Multitasking

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Indianapolis - IN

• Opportunity for advancement
• Paid time off
• Bonus based on performance

ABOUT OUR AGENCY

I became a State Farm agent in October 2013 and have built a diverse, close-knit team around a shared commitment to service, integrity, and making a positive impact. We take pride in creating an environment where people can grow professionally, enjoy coming to work, and feel good about the difference they make for our customers and community.

Giving back is an important part of who we are. Our agency is an active supporter of the Perry Township School System, Southport School System, and Suburban Christian Schools, and we value opportunities to stay connected to and invest in the communities we serve.

We place a strong emphasis on work-life balance and professional development, providing team members with opportunities to continue learning, strengthening their skills, and growing in their careers.

Our office has a fun, positive, and welcoming atmosphere. We work hard, but we also make time for games, office outings, snacks, and plenty of opportunities to enjoy ourselves as a team. If you’re looking for a supportive workplace where you can develop professionally, have fun with the people around you, and be part of a team that genuinely cares about its community, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Connie Mortensen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.