Customer Service Representative - State Farm Agent Team Member

Ronnie Murphy - State Farm Agent; Hurst (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

License reimbursement

IRA

Health Insurance

Life Insurance

Disability Income

Bonus based on performance

Competitive salary

Paid time off

Training & development

401(k)

Opportunity for advancement

Job summary

Ronnie Murphy State Farm in Hurst, TX is seeking a motivated receptionist/sales assistant to greet customers, manage appointments, and handle inquiries while learning Life Insurance and Investment Services.

You will build relationships, identify insurance options, and support a growing team in a new agency founded on the Good Neighbor philosophy. On-site role with weekday hours, base salary plus commissions and annual bonuses.

Qualifications

• Previous receptionist, sales or customer service experience preferred.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Property & Casualty - General Lines License required to start.
• Life & Health License must be passed within 30 days of start date.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.
• Setting 15+ Life Insurance / Investment Appointments with Agent per Month
• Performing 10+ Customer Policy Reviews/Week
• Pivoting and selling 2+ Life Insurance Policies per Month
• Supporting Sales Team through outbound calling warm leads

Skills

Customer service

Communication

Sales

CRM experience

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Individual Retirement Account (IRA)
• License Reimbursement
• 401(k)
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

BENEFITS:

• License reimbursement
• Individual Retirement Account (IRA)
• Health Insurance Stipend
• Life Insurance
• Disability Income
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

At Ronnie Murphy State Farm, protecting families through life insurance is more than our business—it's our purpose, inspired by Ronnie's personal experiences with the premature loss of loved ones and his commitment to helping families avoid financial hardship during life's most difficult moments. We are passionate about serving our community while fostering a culture that values work-life balance, believing our Team Members should have the opportunity to thrive both professionally and personally with their families. Guided by the "Good Neighbor" philosophy, our mission is to become the community's most trusted insurance and financial services agency through servant leadership, exceptional customer care, and meaningful community involvement.

ROLE DESCRIPTION:

Our ideal candidate is highly organized, detail-oriented, consistently pivots to Life Insurance/Investment Services, willing to compare and sell State Farm policies and committed to contributing to a positive and productive workplace. If you thrive in a front-lines role where you're first on the phones and are eager to learn and grow within the insurance industry. As a new agency, you'll have the opportunity to help shape our culture from the very beginning.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.
• Setting 15+ Life Insurance / Investment Appointments with Agent per Month
• Performing 10+ Customer Policy Reviews/Week
• Pivoting and selling 2+ Life Insurance Policies per Month
• Supporting Sales Team through outbound calling warm leads

QUALIFICATIONS:

• Previous experience in a receptionist, sales or customer service role (preferred, not required).
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Property & Casualty - General Lines License (required to start)
• Life & Health License (must be passed within 30 days of start date)

Salary $35,000 + (Based on Experience) 25% Commissions (Sales) + Bonuses (Up to $7,000/Annual)

In Person: Monday - Friday (8AM-5PM) - 696 Grapevine Hwy Hurst TX 76054