Customer Service Representative - State Farm Agent Team Member

Pauline Olesnanik - State Farm Agent; Linesville (PA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Growth potential within agency

Job summary

State Farm Agent team member position seeking a customer-focused individual to provide prompt and accurate service in a State Farm agency environment.

The role emphasizes building customer relationships, handling inquiries about insurance options, and maintaining high service standards while pursuing required licenses (P&C and Life/Health). Schedule Mon-Fri 9am-5pm and on-site work in Pennsylvania.

Qualifications

• Excellent interpersonal and communication skills required.
• People-oriented with strong organizational abilities.
• Self-motivated and detail oriented; able to multitask.
• Proactive in problem solving and dedicated to customer service.
• Able to learn computer functions and common Windows applications.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, friendly service including inquiries about insurance availability and billing.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Experience with Windows

Team-oriented

Multitasking

Relating to customers

Tools

Windows

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Courses on ethical and customer centered sales practices will be required
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
• Must be available to work the following schedule: Mon - Fri 9am-5pm

Compensation: $34,000.00 - $38,000.00 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.