Customer Service Representative - State Farm Agent Team Member

Ryan Salonia; Howell Township (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

State Farm Agent Ryan Salonia in New Jersey is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and support the agent team in growing the insurance business.

You will build relationships with community members, maintain records, and handle bilingual Spanish interactions. Flexible schedule and advancement opportunities are available; prior customer service experience preferred.

Qualifications

• Customer service focus with strong communication.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitask

Bilingual Spanish

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Ryan has been with State Farm since 1997 and opened his agency in 2007. With offices serving both New Jersey and Pennsylvania, our 8-person team focuses on building relationships, empowering our community, and creating real growth opportunities for our staff.

We offer incentives and promotions throughout the year, commissions for referrals, and a performance-based raise after just three months. Whether you come from a sales background or something totally different - like customer service or even delivery driving, what matters most to us is your motivation, work ethic, and desire to help people.

Our office culture is professional, supportive, and down-to-earth. We’re deeply involved in the local community and take pride in offering a workplace where team members feel valued, challenged, and excited to grow.

ROLE DESCRIPTION:

As a Customer Service Representative with Ryan Salonia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.