Customer Relations Representative - State Farm Agent Team Member

Ryan Ballard - State Farm Agent; Houston (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Bonus

Salary

Flexible schedule

Health Insurance

Advancement

Time off

Training

Job summary

Ryan Ballard - State Farm Agent is hiring a Customer Relations Representative to deliver exceptional service within a State Farm agent team. You will handle inquiries, update records, and support retention efforts while collaborating with other team members to meet community needs.

The role emphasizes empathy, attention to detail, and a client-focused approach, with growth opportunities for driven candidates in a supportive agency environment.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Customer service experience

Calm under pressure

Spanish bilingual

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

As a Customer Relations Representative - State Farm Agent Team Member with Ryan Ballard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.