Customer Relations Representative - State Farm Agent Team Member

Ryansalonia; New Jersey; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Salary Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

A local insurance agency in New Jersey is seeking a Customer Relations Representative to provide exceptional customer experiences and support the growth of the agency. The candidate will manage inquiries, coordinate with team members, and enhance community relationships. Ideal for someone with strong communication skills and a passion for customer service. Flexible hybrid work options are available.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Bilingual Spanish

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time Hybrid – US

Replies within 24 hours

Benefits

• Salary Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

About Our Agency

Ryan has been with State Farm since 1997 and opened his agency in 2007. With offices serving both New Jersey and Pennsylvania, our 8‑person team focuses on building relationships, empowering our community, and creating real growth opportunities for our staff. We offer incentives and promotions throughout the year, commissions for referrals, and a performance‑based raise after just three months. Whether you come from a sales background or a different field—like customer service or delivery driving—what matters most to us is your motivation, work ethic, and desire to help people. Our office culture is professional, supportive, and down‑to‑earth. We’re deeply involved in the local community and take pride in offering a workplace where team members feel valued, challenged, and excited to grow.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Ryan Salonia – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will resolve customer inquiries, coordinate with agency team members, and anticipate the needs of the community members you support while enhancing your career. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.

Compensation $50,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Flexible work from home options available.