Customer Service Representative - State Farm Agent Team Member

Casey Halsey - State Farm Agent; Homewood (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Flexible schedule

Job summary

Casey Halsey - State Farm Agent in Homewood, AL is seeking a friendly Customer Service Representative for a part-time role. You will assist policyholders with changes, billing questions, and claims follow-up while learning about the insurance industry.

You'll have opportunities to support simple sales conversations and may transition to a full-time sales-focused position within 6-12 months. Flexible schedule and advancement opportunities are offered.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional, and empathetic personality.
• Highly organized with excellent attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Positive attitude and willingness to learn.
• Sales-minded with an interest in growing into a sales role over time.
• Insurance experience or licensing is a plus, but training is provided.

Responsibilities

• Provide outstanding customer service to new and existing policyholders.
• Process vehicle additions, replacements, and other auto policy changes.
• Follow up with customers regarding claims and provide status updates.
• Answer billing questions and assist with payment-related concerns.
• Manage daily agency reports and complete assigned follow-up tasks.
• Schedule appointments for licensed team members.
• Make outbound calls regarding premium changes and policy updates.
• Maintain accurate customer records and documentation.

Skills

Customer service

Communication

Organizational skills

Sales mindset

Willingness to learn

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Flexible schedule

Position Overview:

Are you someone who enjoys helping people, staying organized, and building relationships? Our State Farm agency is looking for a friendly, dependable Customer Service Representative to join our team in a part-time role.

This position is ideal for someone who loves delivering exceptional customer service while learning more about the insurance industry. You'll assist existing customers with policy changes, billing questions, claims follow-up, and day-to-day account servicing. As you grow in the role, you'll also have opportunities to support simple sales conversations and may transition into a full-time sales-focused position within 6-12 months if that aligns with your career goals.

If you're looking for a position that offers stability today and career growth tomorrow, we'd love to meet you.

Responsibilities:

• Provide outstanding customer service to new and existing policyholders
• Process vehicle additions, replacements, and other auto policy changes
• Follow up with customers regarding claims and provide status updates
• Answer billing questions and assist with payment-related concerns
• Manage daily agency reports and complete assigned follow-up tasks
• Schedule appointments for licensed team members
• Make outbound calls regarding premium increases, decreases, and policy updates
• Maintain accurate customer records and documentation

What We're Looking For:

• Strong communication and customer service skills
• Friendly, professional, and empathetic personality
• Highly organized with excellent attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Positive attitude and willingness to learn
• Sales-minded with an interest in growing into a sales role over time
• Insurance experience or licensing is a plus, but we're willing to train the right person

What We Offer

• Part-time weekday schedule (9:00 AM-2:00 PM, Monday-Friday)
• Supportive, team-oriented work environment
• Hands-on training and professional development
• Opportunity to transition into a full-time sales position within 6-12 months
• Career advancement opportunities within a growing State Farm agency
• The opportunity to make a meaningful impact by helping customers protect what matters most