Customer Service Representative - State Farm Agent Team Member

Jocelyn Hope - State Farm Agent; Grapevine (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Jocelyn Hope - State Farm Agent in Grapevine, TX is seeking a Customer Service Representative to deliver exceptional service and support within a fast-paced agency environment.

You will resolve inquiries, coordinate with team members, and assist with policy changes while contributing to a growing office and community presence. This role emphasizes customer care, accuracy, and opportunity for advancement.

Qualifications

• Clear communication and interpersonal skills.
• Able to multitask and stay organized in a busy office.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Multitasking

Customer service experience

Job description

Benefits:

• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY

If you want to be on a winning team where the agent is focused on your growth and helping you maximize your earning potential, you’ll feel right at home here. I bring more than 22 years of State Farm experience and a real passion for developing others, with a goal of helping my team earn more, grow professionally, and do meaningful work that makes a difference.

If you’ve ever thought about becoming an agent yourself, this is a great place to start. During my time in agency leadership, I’ve recruited, hired, and trained more than 100 agents across the country, so I understand what it takes to reach that level. Our agency is built to provide strong training, advancement opportunities, and a clear path for ambitious team members.

I opened my agency in 2020 after two decades as a State Farm executive. Today, our office includes seven team members and continues to grow. We’re also active in the community, supporting organizations such as Grace of Grapevine, Viola’s House Dallas, and the Esperanza Project.

We offer a strong benefits package, including a $100,000 life insurance policy, monthly health stipend, 401(k) with a 4% match, travel bonuses, quarterly incentives, and extensive training. Our agency ranks in the top 3% of State Farm agencies, and our culture is collaborative, high-performing, and focused on winning together.

If you’re ambitious, coachable, and excited about building a long-term career, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Jocelyn Hope - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.